Support

Don’t worry. It’s about to get better.

At Cybera, we believe that your day shouldn’t be derailed just because something unexpected happened with your network.

Whether you submit a support ticket on SmartView or call the support number, you won’t have to wait very long before you get an answer. You probably won’t even have time to make a cup of coffee. Our help desk average response time is less than two minutes. Most calls are resolved in fifteen minutes. And we are here for you around the clock every day of the year.

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You can also find answers to frequently asked questions about shipping, billing and other support items on our FAQs page.

At Cybera, customer support is considered just as important as any other part of the organization, and it shows. But you don’t have to take our word for it.

 

“Your support team did a great job. Someone accidentally unplugged the unit while installing a new freezer. We have not had any issues since!”
Manager on Duty, 7-Eleven

“Working with Cybera was much, much easier than other support teams I have had to deal with.”
Randy, Mort Distributing, Inc.

“This install went smoothly with minimal issues. The tech I worked with was extremely helpful.”
Tyler, Jackson Oil Company

“The phone call was only a few minutes and my wait was not long at all.”
Becky, Seay Oil Company

“Working with Cybera was much easier than working with our internet service provider. I am very appreciative of that.”
Katie, Care Petroleum