Shipping, Handling & returns
Cybera Inc. typically uses FedEx Ground for shipping. After your order is processed, configured, and shipped you will receive a packing list via email which will contain the equipment items shipped, the SN’s, the MAC addresses, the tracking numbers associated with the shipment, and the tracking numbers associated with the return shipment label just in case you need it to send something back.
Every Cybera appliance shipment contains a return label that you would use in this situation. However, first you should contact Support before sending any appliance back so our team can troubleshoot and possibly fix the issue remotely. You can contact us via the online support request form, you can call 1.866.4CYBERA (1.866.429.2372), or you can email firstname.lastname@example.org.
If you lose the original return label, contact us and we will either e-mail you a new label or have FedEx come to your site with a label and pick it up.
Support & Service
You can either email email@example.com or call 1.866.4CYBERA (1.866.429.2372).
Use the Cybera Disconnect Form to request a disconnect. Per your Master Service Agreement, all disconnect requests are still to be submitted via email to firstname.lastname@example.org. All disconnects require a thirty day notice. Any disconnect ordered prior to term expiration will be subject to disconnect fees as described in your Master Service Agreement. A disconnect order for a primary circuit will also result in disconnection of any back-up circuit and other services associated with the service location of the primary circuit.