Wednesday March 11th, 2020 At Cybera, the health and safety of our employees, customers, and partners remain our top priority as we deal with the reality of the Coronavirus (COVID-19). At the same time, we are proactively working to minimize the impact on your business, and have already instituted policies to protect our employees’ safety and wellness as they continue to serve you. We will continue to review and update these policies as conditions change or evolve.
As part of our standard business continuity practice, we are already experienced at providing our full range of global services and support with employees working remotely. Recently we migrated all of our call center and operations support systems to “the cloud”, giving us the capabilities to shift to a remote support structure at any time, as conditions may warrant. Our team is trained and prepared to provide a high level of support whether they are working in the office or from other locations.
At this time, we do not anticipate any interruptions that would affect our ability to meet your ongoing needs. Because our services are based on the Cybera cloud platform, we are often able to deploy new solutions without an onsite technician. Additionally, we have spent time planning with our manufacturing partner, and we have taken steps to help ensure equipment supply to meet projected demand. We will continue to closely monitor the supply-chain for our products and take additional steps as necessary to mitigate potential impact.
Rest assured that Cybera will continue taking appropriate measures to help make sure your business operations are well-protected. In the meantime, if you want to have a more detailed discussion, please reach out to your primary Cybera contact or call: 1.866.4Cybera (1.866.429.2372). We are proud to be working with you and we are focused on supporting your business through these unprecedented times.
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