The position of Network Technician III supports the daily maintenance and/or installation requirements of all Cybera customers for data, email, and web related products.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to, working with LEC’s, IXC’s, vendors, internal departments, and customers to troubleshoot and isolate facility based customer and network related troubles.  Monitor customer and network alarms and take appropriate actions to proactively resolve troubles.  Utilize the OSS system to document all activities and actions as they happen.  Follow prescribed escalation policies to ensure customer outages are resolved with the appropriate time frames.  Provide Leadership to team members and accept ticket escalations as they happen.

Experience:

1. 4-6 years direct telecommunications industry, IT, or networking experience
2. Minimum of 2-3 year of experience in a direct customer support environment
3. Previous 24X7 maintenance center or Network Operations experience required
4. Knowledge of bell operating and escalation procedures and standards
5. Experience with diverse CPE such as:  Routers, IADs, & CSU/DSU’s (Specifically:  Netopia, Cisco, Netscreen/Juniper, Efficient)
6. Working knowledge of the following; TDM, Frame Relay, ATM, IP, VoIP, VPN, SNMP, L2TP
7. Advanced understanding and experience with layer 3 IP routing and VPN tunneling
8. Experience with: 3x1 or 1x0 DAC’s, MUX’s, and physical layer testing equipment
9. Experience with local/remote physical layer testing standards for DS0’s & DS1’s
10. Experience troubleshooting layer 1 xDSL problems with Carriers and/or ILECs
11. Knowledge of DNS and web hosting fundamentals and practices
12. Experience with an industry standard telecom ticketing system such as Remedy
13. Proficiency with Microsoft Word, Excel, Access & Microsoft Visio.

Desired Attributes:

1. Superior interpersonal skills, and the ability to work well with others
2. Excellent oral and written communication skills
3. Detail oriented organizational skills
4. Analytical problem solving skills
5. Adaptability, flexibility, and creativity
6. Mature professional attitude