Executive Team
Cybera's management team possesses a wealth of knowledge and experience to ensure our clients get industry-leading results. A diverse background, and proven track records guarantee Cybera to be successful for many years to come.
Cliff Duffey, President and CEO
Cliff Duffey has served as President and CEO since founding Cybera in February, 2001. Prior to Cybera, Duffey was Chief Technology Officer at Bluestar Communications, overseeing engineering, network operations, product development, and business development. In 1998 and 1999, Duffey served as Sr. Manager of Consulting Services for Ascend Communications, overseeing Ascend’s consulting services for the Southeastern U.S. From 1996 to 1998, Duffey served as Sr. Program Manager for Intermedia Communications Government Contracts which generated more than $80M in annual revenue. Duffey also worked for Harris Corporation in 1995 and 1996 as a Sr. Software Engineer. Duffey holds a B.S. in Computer Engineering from Clemson University.
Jim Bauchiero, CFO
Jim Bauchiero has served as Cybera’s CFO since 2006. Most recently, Bauchiero financially drove the six-year turnaround of LifeTrust America, a developer and operator of 59 senior housing facilities in eight southeastern states. Prior to LifeTrust, he held similar positions at Shop at Home, where he led the company’s initial public offering; Orchid International; and National Auto/Truckstops Inc. Additionally, Bauchiero held positions with A S Hansen, The Boston Company Institutional Investment Advisors, and Security Pacific Bank. Bauchiero earned a B.S. in Finance and Business Economics as well as an MBA from University of Southern California.
Dan Glennon SVP, Marketing & Strategy
Dan Glennon has served as Cybera’s Senior Vice President of Marketing & Strategy since 2006. Most recently, Glennon served as Senior Director of Product Management at BellSouth Telecommunications. Prior to BellSouth he served as a Principal at Diamond Management & Technology Consultants, where he led marketing and strategy focused engagements for the telecommunications and data networking industry. Glennon’s sales and marketing experience also includes positions with Intel Corp.’s Internet and Communications Group and Avdata Systems Inc., a data network service provider. Glennon holds a bachelor’s. in electrical engineering from Vanderbilt University, a master’s in electrical engineering from the University of South Florida and an MBA from Northwestern University’s Kellogg School of Management.
Paul Melton VP, Enterprise Sales
Paul Melton is Vice President of Enterprise for Sales for Cybera. Most recently, Melton was Co-founder and Vice President of Sales & Marketing for Global Linking Solutions (GLS), a managed network services provider, where he maintained this capacity for nearly 10 years. He was directly responsible for revenue growth and profitability derived from direct and indirect channel resources. Previously, Melton served as AT&T’s Regional Sales Director for Internet services, responsible for all business development related to AT&T’s Internet initiatives. Melton came to AT&T from the Federal Government where he was the Business Development Manager for a division within U.S. Department of Commerce. Melton graduated with a degree in Economics from George Mason University in Fairfax, Virginia.
Ron Johnson VP, Customer Service
Ron Johnson joined Cybera in May of 2009 as Vice President of Customer Service, responsible for Cybera's Solutions Management Center and customer advocacy. Prior to Cybera, Ron was Vice-President of Field Vendor Management for XM Satellite Radio, responsible for customer care outsourced operations. Previously, Johnson spent time in the defense contracting industry and furthered his operational management career in the telecommunications industry, successfully working his way up through the ranks at MCI/Worldcom and XO communication. Johnson earned his degree in Electrical Engineering from Oklahoma State University followed by and MBA from Amber University.
Kristen Hudson VP, Customer Operations
Kristen Hudson is the Vice President of Customer Operations. In this role, Kristen oversees the day to day operations for implementing customer solutions. Prior to joining Cybera in 2008, Kristen was with XO Communications, where she held leadership positions over various departments, including Service Delivery, Network Optimization and Dispute Resolution. Major accomplishments with XO Communications included reducing network expense in excess of $50M per year, centralizing service delivery and network optimization functions, and streamlining processes. Kristen holds a Bachelor of Arts degree in English from George Mason University.
David LaFontaine VP, Customer Resource Group
David LaFontaine is Vice President of the Customer Resource Group for Cybera, leading the customer retention and growth strategy through the integrated efforts of the account management and customer solutions teams. Previously, LaFontaine served as Vice President of Account Management and Training for Investment Scorecard, where he was responsible for the account management of more than 720 enterprises. Following Investment Scorecard’s acquisition by Informa Investment Solutions, LaFontaine led its client development organization, where he was instrumental in growth and increased retention across multiple business units with more than 1,400 clients. He has also held senior management positions with Ticketmaster Online-City Search and Progeny Marketing Innovations. LaFontaine earned a bachelor’s degree from the United States Military Academy at West Point.